Terms and Conditions of Use

This page sets out the Terms and Conditions for Use of the Intelligent Project Services and other content provided via the tiligent.com web site, and via other means as defined in the Service Product Definition (see Clause 16, item J).
 

1. TERMS

 
By accessing this web site or using the services available on the web site, you are agreeing to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site or using the services. The services and materials provided in this web site are protected by applicable copyright and trade mark law.
 

2. USE LICENSE

 
Permission is granted to temporarily download one copy of the materials (information or software) on Tiligent’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
 
– modify or copy the materials;
– use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
– attempt to decompile or reverse engineer any software contained on Tiligent’s web site;
– remove any copyright or other proprietary notations from the materials;
– transfer the materials to another person or “mirror” the materials on any other server.
 
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Tiligent at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
 

3. DISCLAIMER

 
The services and materials provided on Tiligent’s web site are provided “as is”. Tiligent makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Tiligent does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials or services provided on its Internet web site or otherwise relating to such materials and services or on any sites linked to this site.
 

4. LIMITATIONS

 
In no event shall Tiligent or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the services and materials provided on Tiligent’s Internet web site, even if Tiligent or a Tiligent authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
 

5. REVISIONS AND ERRATA

 
The services and materials provided on Tiligent’s web site could include technical, typographical, or photographic errors. Tiligent does not warrant that any of the services and materials provided on its web site are accurate, complete, or current. Tiligent may make changes to the services and materials provided on its web site at any time without notice. Tiligent does not, however, make any commitment to update the services and materials.
 

6. LINKS

 
Tiligent has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Tiligent of the site. Use of any such linked web site is at the user’s own risk.
 

7. SITE TERMS OF USE MODIFICATIONS

 
Tiligent may revise these terms of use for the services and materials provided via its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
 

8. GOVERNING LAW

 
Any claim relating to the services and materials provided on Tiligent’s web site shall be governed by the laws of the State of New South Wales, Australia without regard to its conflict of law provisions.
 
General Terms and Conditions applicable to Use of a Web Site.
 

9. REFUNDS

Tiligent will always refund you the current month’s pre-paid subscription fees, pro-rated from the date that the current subscription period commenced and the date you requested the cancellation.

You may request a refund within the first 30 days of a purchase of any subscription plan if you qualify for our Customer Satisfaction Guarantee which is described on our website.

The Customer Satisfaction Guarantee can be found here: <url>

10. OWNERSHIP, TRADEMARKS & PROVIDED ASSETS

 
You own any purpose-built artifact that we create in a Service Task during any month that is paid in full. You agree that any materials provided to are proofed and approved to be used in your artefacts and are not owned or trademarked by a different entity. You are responsible that any materials provided can be legally used in the work that we do in your Service Tasks. We are not liable for the materials you provide as it pertains to license or trademark issues.
 

11. DON’T ABUSE TILIGENT

 
Tiligent is designed for the reasonable use of a single project manager of average skills and experience within a normal business environment. We are not meant to replace a full-time or even part-time project manager if the part time is equal to or greater than 20 hours per week – so use your common sense! Unless specifically stated the services and materials are intended to augment an existing role of reasonable competence given prevailing industry standards, not to replace such a role for any substantial part of the normal working hours reasonably expected in their job definition.
 
If we find that you are not in alignment with our model, core values or are abusing our services or team in any way, including using our services for illegal or adult/pornographic we reserve the right to cancel your account.
 

12. OUTPUT FILES

 
While we do our best to minimize any mistakes, due to the nature of advisory work we can not guarantee all the advice we provide not be 100% error free. Upon delivery of the responses to your Service Task Requests, you agree to review and proof all files for any errors or omissions and notify our team if any changes/corrections are needed. We will do our best to rush any edits to correct the mistakes. Tiligent is not be responsible or liable for any losses or expenses incurred from errors or omissions.
 

13. SAMPLE WORK

 
From time-to-time Tiligent may request that it publishes selected items from the work that we produce in the Service Tasks we perform on your behalf on the Tiligent website, as examples of our work.  You have the right to reject that request, accept it on the condition that the sample work is made anonymous, or accept the request unconditionally.  The work published on our web site remains the intellectual property of the owner. If there is something you’d like us to hold off on for confidentiality reasons, please let us know in your request.
 

14. CONFIDENTIALITY

 
We uphold confidentiality in all communication regarding your business and the work that we do in response to your Service Task Requests. We will only communicate to those who have been authorized on your account and will not share any information provided with anyone outside our organization.
 

15. WORK DELIVERY OUTPUT

 
While we can accept unlimited Service Task Requests, our output volume depends on many factors, namely depending on request volume and complexity. We will do our best to work with you to accommodate any priority items and your timelines but our suggestion is to not use our service for time-sensitive requests.
 

16. SERVICE TASK MANAGEMENT

 

16.A Service Domain

 
A “Service Domain” is a subset of an industry-accepted area of expertise or practice within the professional area of expertise of Project Management within the broader area of Information Technology and Software Development. Although terminology for Service Domains may vary from industry to industry and geographic area to geographic area, the definition of “Service Domain” is as close to common understandings of such domains as possible, given prevailing industry knoweldge and expectations]. Tiligent reserves the absolute discretion to define a service domain for the purposes of providing services and materials that are made available via its web site.  Specifically, Tiligent will not accept a definition of a Service Domain from some other source as a binding reason to provide services or materials outside those specified by Tiligent.
 

16.B Service Task

 
A “Service Task” for is a measurement of work output for the particular Service Domain, taking into account reasonable expectations about the level of skill required, technology or process area, and industry standards of quality and excellence.  A Service Task represents a set of work output developed by Tiligent in response to a Service Task Request received at a particular time, and returned in as a single set of work products at a later time.
 

16.C Service Task Completion Time

 
The “Service Task Completion Time” is defined as the time taken from the time that a Service Task is assigned to a Tiligent Consultant until the time that the Tiligent Consultant delivers the work output resulting bfrom the Service Task to the client (yoU).
 

16.D Service Task Request

 
A “Service Task Request” is an electronic request for Tiligent to perform a Service Task within the scope of a service product.  Service Task Requests are submitted in limited number of methods which will be specified in the Service Definition for your service.  Tiligent reserves its right to accept Service Requests only via the designated methods.  Service Task Requests must be complete, clear and include all information and artifacts that are necessary to enable a Tiligent Consultant to complete the Service Task.
 
Service Task Requests or Revisions of a Service Task Request will not be assigned if they unclear, vague or missing required assets and information.
 

16.E Service Task Request Review

 
A “Service Task Review” is a quality review performed after receipt of a Service Task Request by the Tiligent web site. The Service Task Review is performed by a senior Tiligent consultant to ensure that the Service Task Request is clear, precise, and complete with required assets and information, and is a legitimate Service Task that can be performed within the Service Definition and these Terms and Conditions of Use.
 

16.F Service Task Period

 
The “Service Task Period” is a period of time within which there is an expectation that a Service Task will be completed.  A Service Task is generally designed so that it can be assigned and completed within 24 elapsed hours of assignment, but this is a target elapsed time.  The amount of work that Tiligent Consultants are able to accomplish when performing a Service Task depends on the complexity and total volume of your Service Task Requests under any service, and other prevailing conditions at the time the Service Task Request is submitted.   The “Service Task Period” for most Service Tasks is expected to be 24 hours, but this will vary with each service product and each Service Task Request.
 

16.G Service Task Workload

 
The “Service Task Workload” is the maximum amount of actual Consultant work time that will be expended by the Tiligent consultant on that task.   The Service Task Workload is measured in individual person-hours. The Service Task Workload will be specified in each Service Product Definition.  Tiligent can waive this maximum “Service Task Workload” at its own discretion.  As a guide, a typical “Service Task Workload” for a Service Request is between 30 minutes and 60 minutes. The actual elapsed time taken, and actual work time used, to complete the Service Task may vary due to the nature of our business as ultimately determined by Tiligent staff.  We will make every attempt to deliver a Service Task according to your timelines, however there is no guarantee.
 

16.H Service Task Queue

 
Service Task Requests arriving from all service subscribers are placed in a sequential queue when they are submitted, and processed in arrival order.  Tiligent cannot predict the service demands that may occur at any given time in the future.
 
If you submit Multiple Service Task Requests they will be placed on this queue as they are received and there is no guarantee that any particular set of Service Task Requests will be processed in any given sequence.
 
Please contact our sales team if you have a requirement for particular processing sequences, processing speeds or any other combination of service attributes.
 

16.H Service Task Concurrency

 
“Service Task Concurrency” occurs when one or more Service Task Requests are submitted while there is an in-progress Service Task for your subscription account.  This is a normal account state, but how Tiligent responds to this account state depends on a number of factors.  When Service Task Concurrency occurs, any new Service Task Request can be commenced if and only if the Service Task Concurrency Limit has not been exceeded for this subscribed service.
 
Service Task Requests that cannot be commenced at any given time due to exceeding the Service Task Concurrency Limit will be queued in the Service Task Queue, in the order in which they are received.
 
Service Task Concurrency occurs immediately if you submit multiple Service Task Requests at one time, or immediately after each other.
 
At the end of each Service Task Period, if there are queued Service Task Requests remaining, then we will communicate with you to identify which outstanding Service Task Request is the next one to start work on.
 
In the case of queued task requests, the timeline expectation for assignment and completion is measured from the actual commencement of the Service Task, not from the time that the Service Task Request was submitted or the Service Task Request Review was completed.
 

16.I Service Task Concurrency Limit

 
The Service Task Concurrency Limit is the maximum number of Service Tasks that can be in progress at any given time, within the Service Period of the Service Task that was commenced first.
 
Each service will include a maximum number of parallel, or concurrent, Service Tasks that can be in progress at any one time.
 
The Service Task Concurrency Limit is defined in the Service Product Definition for each service.
 
Each service account may only have the number of open advisory task requests that is contained in the paid plan, with the most basic plan starting with one concurrent Service Task to be in progress at any given time.
 

16.J Service Product Definition

 
The Service Definition is a document available on the Tiligent web site which specifies the details of each service that you have subscribed to and provides the values of all terms and conditions referred to in this Terms and Conditions of Use.
 

17. REVIEW THE FREQUENTLY ASKED QUESTIONS

 
Finally, you agree that you’ve reviewed and understand the Frequently Asked Questions section of the Tiligent Web site.